My recent experience with this establishment left me deeply disappointed due to several key issues:
1.Lack of Professionalism and Manners:
The first disappointment came when I was quoted $500 over the phone for a new SLWB Hiace bonnet. However, upon my arrival, I was informed that it was $500 for a used bonnet instead. This inconsistency was disconcerting, and it set the tone for the rest of my visit.
Another disheartening aspect was the discrepancy in the bonnet's
color. Over the phone, I explicitly asked if the bonnet was painted, and I was assured it was white. In person, I discovered that the new bonnet only came in black. This miscommunication left me questioning the integrity of their business practices.
3.Disregard for Customer's Time:
I was quoted $300 for fitting the bonnet, plastic grill, and radiator holder, with the assurance that it would take less than one hour. However, my wait extended to over two hours as the staff worked on other projects without regard for my time. The actual work on my van took less than an hour, which showed a clear lack of respect for the customer's schedule.
During my interaction with the staff, particularly Ahmed, I encountered a severe lack of professionalism. Ahmed's comments, such as "this is not a Lamborghini" and "don't make me angry," were both abusive and demeaning. The language barrier was cited as an issue, but it was more about the attitude than language proficiency. In contrast, another team member with limited English proficiency displayed a more pleasant demeanor.
When I raised concerns about the alignment of the fitted parts, the manager informed me that they were not panel beaters and that their best effort had been made. This information should have been communicated upfront, allowing me to make an informed decision. Paying $300 for just one hour of work, which was not satisfactorily executed, left me feeling cheated.
The overall experience was marred by poor communication and a lack of humility and professionalism. I believe that a business should uphold certain standards of customer service, which, sadly, were not met during my visit.
Initially, I was informed by Ahmed that only cash payments were accepted, leading me to withdraw cash before work began. Later, I discovered from the manager that bank transfers were an option. This inconsistency in payment methods further emphasized their lack of regard for customers' time and convenience.
While I was compensated $100 from the total bill of $1100, it did not adequately address the frustration and dissatisfaction I experienced throughout this ordeal. The overall experience was, in my opinion, nothing short of a horrible one.
In conclusion, my visit to this establishment "Saraya Wreckers" was marred by a lack of integrity, professionalism, and respect for my time. The issues extended beyond mere miscommunication or the bonnet's alignment; they were indicative of a fundamentally flawed approach to customer service and business ethics
I would never recommend Greg Willis to anyone. He was rude, arrogant and only wanted to make money. Was not a positive lawyer and would always settle for an easier outcome. Was really useless - DO NOT USE HIM AT ALL.
I would recommend it for vacations etc. The soup had extra crunchy rat poop in it though, but that's fine. I don't know about the staff though, they keep following me around and watching me while I sleep. I took my sister there and she went into the kitchen to tell them how bad their food was (even though I thought it was good) and never came back. I'm guessing she left me there to pay for the food, because that's what happened. Also the internet is pretty good. I took some pictures with
their sussy mascot, Mr. Amongus dude. And also, they tax your liver if you want to use the pool which is pretty good because I don't have any money. Would totaly recommend. . . here is a picture of the mascot below.
Terrible service! Run by kids who don't care! I Waa told they didn't deliver to my address when I'm only a 10 minute drive from them. They then agreed to deliver. I then made the order using a voucher. However, the voucher was not honoured as the price quoted was $8.50 more. The voucher is definitely active and hasn't expired. When I asked to speak to management I was told no one was available. I didn't go through the purchase and called Crust and ordered from them.
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