Saraya Wreckers
Phone number
975555...
— show
Address
Fairfield East NSW 2165, 35 Lisbon St
- Working hours
-
Mon8:00AM—5:30PMTue8:00AM—5:30PMWed8:00AM—5:30PMThu8:00AM—5:30PMFri8:00AM—5:30PMSat8:00AM—12:00PMSunClosed
- Are you the owner?
Reviews about Saraya Wreckers
Sort by:
Similar shops nearby
Auto parts stores in Sydney
-
Fairfield East NSW 2165, 59A Lisbon St -
Fairfield East NSW 2165, 2 Fairfield St
-
Fairfield East NSW 2165, 110 Fairfield St
1.Lack of Professionalism and Manners:
The first disappointment came when I was quoted $500 over the phone for a new SLWB Hiace bonnet. However, upon my arrival, I was informed that it was $500 for a used bonnet instead. This inconsistency was disconcerting, and it set the tone for the rest of my visit.
2.Integrity Concerns:
Another disheartening aspect was the discrepancy in the bonnet's color. Over the phone, I explicitly asked if the bonnet was painted, and I was assured it was white. In person, I discovered that the new bonnet only came in black. This miscommunication left me questioning the integrity of their business practices.
3.Disregard for Customer's Time:
I was quoted $300 for fitting the bonnet, plastic grill, and radiator holder, with the assurance that it would take less than one hour. However, my wait extended to over two hours as the staff worked on other projects without regard for my time. The actual work on my van took less than an hour, which showed a clear lack of respect for the customer's schedule.
4.Unprofessional Behavior:
During my interaction with the staff, particularly Ahmed, I encountered a severe lack of professionalism. Ahmed's comments, such as “this is not a Lamborghini” and “don't make me angry,” were both abusive and demeaning. The language barrier was cited as an issue, but it was more about the attitude than language proficiency. In contrast, another team member with limited English proficiency displayed a more pleasant demeanor.
5.Unmet Expectations:
When I raised concerns about the alignment of the fitted parts, the manager informed me that they were not panel beaters and that their best effort had been made. This information should have been communicated upfront, allowing me to make an informed decision. Paying $300 for just one hour of work, which was not satisfactorily executed, left me feeling cheated.
6.Poor Communication:
The overall experience was marred by poor communication and a lack of humility and professionalism. I believe that a business should uphold certain standards of customer service, which, sadly, were not met during my visit.
7.Payment Issues:
Initially, I was informed by Ahmed that only cash payments were accepted, leading me to withdraw cash before work began. Later, I discovered from the manager that bank transfers were an option. This inconsistency in payment methods further emphasized their lack of regard for customers' time and convenience.
8.Inadequate Compensation:
While I was compensated $100 from the total bill of $1100, it did not adequately address the frustration and dissatisfaction I experienced throughout this ordeal. The overall experience was, in my opinion, nothing short of a horrible one.
In conclusion, my visit to this establishment “Saraya Wreckers” was marred by a lack of integrity, professionalism, and respect for my time. The issues extended beyond mere miscommunication or the bonnet's alignment; they were indicative of a fundamentally flawed approach to customer service and business ethics … – show